Terms of Service

These terms cover websites and monthly services from DesignRuck LLC (“we”, “us”). By paying a launch fee or starting a plan, you (“you”, the client) agree to them.

1. What we build

Each plan includes a website of up to 5 pages, built from the information and photos you provide, with one round of revisions before launch. Anything outside the plan (extra pages, booking embeds, translations, logo cleanup, rush delivery) is quoted and billed separately at the published add-on price.

2. What you provide

Accurate business information, photos or approval for stock photos, and access to your domain and Google Business Profile. Timelines start when your intake and assets are complete. You confirm you have the rights to anything you send us.

3. Payment

The free preview requires no payment and no card. The launch fee is due when you approve your preview and want us to start the full build. On monthly plans, recurring billing starts 30 days after launch (not at signup and not when you pay the launch fee) and renews each month until cancelled. Own It is a one-time launch fee with no monthly charge. Card payments are processed by Stripe. If a payment fails, Stripe retries it. If a monthly payment stays unpaid for 14 days after it was due, we may pause the service (including hosting and Google profile work) until the balance is cleared.

4. Term and cancellation

Monthly plans have a 6-month first term, then continue month to month. You can cancel after the first term with 30 days’ notice. Cancelling before the first term ends means paying the remaining months of the term. Own It has no term.

5. Ownership

Your domain, Google Business Profile and content stay in your name. Once your launch fee is paid and, on monthly plans, the first term is complete, you can take the full site (code, content and images) at no charge. We may show your site in our portfolio unless you ask us not to.

6. Guarantees

• Free preview. We’ll show you a preview of your new homepage within 2 business days of your Field Survey, free and with no card required. If we miss that window, the preview stays free and we keep working until you have it.
• Live in 10 business days. Your site goes live within 10 business days after your intake and photos are complete, or your first month is free.
• Fast, or fixed free. At launch the site scores 95+ on Lighthouse mobile and passes Core Web Vitals, or we fix it at no charge.
• You own it. Your domain, Google profile and content stay in your name. We’re a manager on your Google profile, never the owner.
• Fair exit. After the first 6 months you can leave with the full site (code, content and images) at no charge.

We never guarantee search rankings, placement in AI answers, or specific sales results.

7. Hosting and availability

We host monthly-plan sites on reputable infrastructure and work to keep them online, but we can’t promise 100% uptime. We’re not liable for outages caused by third-party providers, your registrar or events outside our control.

8. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We’re not liable for lost profits or indirect damages.

9. Changes

We may update these terms. If a change affects your plan, we’ll email you before it takes effect.

10. Contact

Questions: shaun@designruck.com. These terms are governed by the laws of the State of California. Contact us by email; we don’t publish a mailing address.